Shipping & Delivery
By default, goods can only be shipped to the countries listed below. Shipping is via DPD (DPD Express) / DHL.
| Brand | Shipping Countries | Remarks |
|---|---|---|
| JOYOR | Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Malta, Netherlands, Spain, United Kingdom. | |
| KUKIRIN | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. | |
| DYU | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden. | DYU D3F cannot be shipped to France; To Germany, only Stroll 1, C6 White (temporarily out of stock), C9, C6 can be shipped. |
| freedomboy | USA |
Standard shipping costs:
Free delivery to countries where cooperative logistics can deliver
Standard delivery time:
Our shipping service provider's delivery times vary depending on the product and delivery address. Generally, full truckload shipments from our local warehouse arrive within 3-5 days of dispatch, while spare parts take 10-15 days.
Note: The fastest delivery time depends on the distance between your delivery address and our warehouse and the availability of courier services.
Delay and re-deliveries:
If there is a delay in delivery, we will notify you by email.If there is a delay in delivery, we will notify you by email or phone. If we do not notify you, you can always contact our customer service team to check the status of the package.
Weroll Tech Support Email:support@jofen.net
Shipping Changes
There is no charge for address changes before the product is shipped.
When the shipping information in transit shows that the change on DHL/DPD is fail to cancel the item in transit, please refuse the package.
ORDER CANCELLATION
You can cancel your order before the item is shipped. If you have not received a shipping notification, you can contact our customer service by email to cancel or modify this order. Our customer service will assist you in canceling or modifying the order within 1 business day after receiving your email.
If you have received a shipping notification, please note that we can no longer cancel or modify the order. Therefore, please wait for your package to be delivered, you can choose to keep the package or contact us to return it for a refund.
